Terms of Service
Effective Date: February 2026 | Last Updated: August 2026
These Terms and Conditions (“Terms”) govern access to and use of the website, software, platforms, and 24/7 AI receptionist services (collectively, the “Service”) provided by FCOMS UK CIC trading as Hannah AI (“we,” “our,” or “us”).
By registering an account, accessing, or using the Service, you (“Customer,” “you,” or “your”) enter into a legally binding contract with us. If you do not agree to these Terms, you must immediately cease all access and use of the Service.
1. Corporate Identity & Eligibility
The Service is operated by FCOMS UK CIC, a Community Interest Company registered in England and Wales (Address: 2nd Floor, 309 High St, West Bromwich B70 8LX, United Kingdom).
- Business-to-Business (B2B) Focus only: The Service is intended exclusively for commercial, trade, or professional use. You must not use the Service as a consumer.
- Age & Authority: You represent and warrant that you are at least 18 years of age and hold full legal authority to bind your organisation or entity to these Terms.
2. Description of Service
Hannah AI provides an automated, artificial intelligence-driven voice receptionist platform intended to assist with inbound and outbound telephone calls, transcribe interactions, capture lead data, schedule appointments, and sync with third-party software (e.g., calendars, CRMs).
The Service is a tool, not a substitute for human judgement or oversight. We reserve the right to alter, enhance, suspend, or discontinue any platform features, integrations, AI models, or the Service itself at any time with or without prior notice. No service-level agreement on uptime, accuracy, or performance is provided unless separately agreed in writing.
3. Customer Obligations & Compliance
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete business configuration parameters, scripts, knowledge bases, and settings for your AI receptionist.
You are strictly and solely responsible for complying with all applicable local, national, and international laws, regulations, and industry standards governing telecommunications, call recording, data protection, marketing, and AI usage (including UK GDPR, PECR, Ofcom rules, and the EU AI Act). You expressly warrant and undertake that:
- AI Interaction Disclosures: Where required by law (including Article 50 of the EU AI Act) or good practice, you will enable and configure a clear, timely notice informing callers that they are interacting with an AI system (and, where relevant, on whose behalf). We provide configuration tools for this purpose; you alone decide and control whether and how they are used.
- Call Recording / Monitoring Notices & Consent: Where required by law (including UK Lawful Business Practice Regulations, PECR, ePrivacy rules, US two-party consent states, and UK GDPR transparency obligations), you will enable pre-call or in-call notices and obtain any necessary consents. You are solely responsible for the lawful basis for any recording or transcription.
- Acceptable Use: You will not use the Service for deceptive practices, caller-ID spoofing, illegal telemarketing, automated spam, harassment, unauthorised solicitation, or any high-stakes or regulated decision-making without appropriate human oversight.
- AI Output Risk Acknowledgement: You acknowledge that AI outputs (including transcripts, summaries, bookings, conversation content, and lead data) are probabilistic, may contain errors, omissions, inaccuracies, or “hallucinations,” and are provided without any guarantee of accuracy or fitness. You are solely responsible for reviewing, verifying, and deciding whether to rely on or act upon any AI-generated output before doing so.
4. Subscriptions, Fees & Payments
- Billing Cycle: The Service is billed on a recurring subscription basis (monthly or annually) in advance.
- Non-Refundable: All payments are non-refundable except where explicitly required by mandatory law.
- Cancellations: You may cancel your subscription at any time via your account dashboard. Cancellations take effect at the conclusion of the current paid billing cycle.
- Taxes: Subscription fees are exclusive of applicable VAT, sales tax, or other governmental assessments, which you must pay.
- Suspension: We may suspend or restrict access immediately (without liability) for non-payment, suspected illegal or abusive use, security risk, or material breach.
5. Intellectual Property & Data Ownership
- Our Intellectual Property: We retain all right, title, and interest (including all patents, trademarks, software code, conversational models, training methods, and trade secrets) in and to the Hannah AI platform and underlying technology.
- Your Data: As between you and us, you retain ownership of your business content, call transcripts, customer lead details, and calendar configurations (“Customer Content”). You grant us a non-exclusive, worldwide, royalty-free licence to host, process, transmit, and store Customer Content strictly as necessary to provide, maintain, secure, and improve the Service.
- Anonymised / Aggregated Data: We may use anonymised and aggregated data and usage statistics derived from the Service for service improvement, model training, benchmarking, and analytics.
- Feedback: Any suggestions, ideas, or feedback you provide become our unrestricted property.
- Post-Termination: We have no obligation to retain Customer Content after termination or cancellation beyond any minimum period required by law. You are responsible for exporting any data you need before termination.
6. DISCLAIMER OF WARRANTIES & SERVICE AVAILABILITY
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT:
- THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS;
- THE AI RECEPTIONIST WILL BE ACCURATE, COMPLETE, OR RELIABLE IN TRANSCRIBING, BOOKING, CONVERSING, CAPTURING DATA, OR PRODUCING ANY OUTPUT;
- THIRD-PARTY TELEPHONY CARRIERS, CLOUD PROVIDERS, LLM PROVIDERS, OR INTEGRATIONS (E.G., GOOGLE CALENDAR, TWILIO, OR SIMILAR) WILL FUNCTION WITHOUT OUTAGES, DELAYS, OR ERRORS; OR
- THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR BE SUITABLE FOR ANY PARTICULAR USE CASE.
YOU ACKNOWLEDGE THAT AI SYSTEMS ARE INHERENTLY PROBABILISTIC AND THAT RELIANCE ON ANY OUTPUT IS AT YOUR SOLE RISK.
7. STRICT LIMITATION OF LIABILITY
PLEASE READ THIS SECTION CAREFULLY — IT LIMITS OUR FINANCIAL LIABILITY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FCOMS UK CIC, ITS DIRECTORS, EMPLOYEES, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR REMOTE DAMAGES WHATSOEVER.
THIS EXCLUSION APPLIES TO (BUT IS NOT LIMITED TO):
- LOSS OF PROFITS, REVENUE, SAVINGS, BUSINESS, OR OPPORTUNITY;
- MISSED LEADS, LOST APPOINTMENTS, OR LOST BUSINESS;
- LOSS OF DATA, GOODWILL, OR REPUTATION;
- TELECOMMUNICATIONS CARRIER DROPS, TELEPHONY OUTAGES, NETWORK FAILURES, OR THIRD-PARTY SERVICE INTERRUPTIONS;
- AI INTERPRETATION ERRORS, HALLUCINATIONS, TRANSCRIPTION INACCURACIES, BOOKING MISTAKES, OR ANY RELIANCE ON AI-GENERATED CONTENT; AND
- BUSINESS INTERRUPTION,
REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
UNDER NO CIRCUMSTANCES SHALL OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR YOUR USE OF HANNAH AI EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO US IN THE ONE (1) MONTH PRECEDING THE CLAIM, OR FIFTY BRITISH POUNDS STERLING (£50.00), WHICHEVER IS LESS — AND IN ANY EVENT SHALL NEVER EXCEED AN ABSOLUTE MAXIMUM CAP OF FIVE HUNDRED BRITISH POUNDS STERLING (£500.00) IN THE AGGREGATE ACROSS ALL CLAIMS OF ANY KIND.
THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION 7 APPLY REGARDLESS OF THE FORM OF ACTION AND SURVIVE TERMINATION. THE PARTIES ACKNOWLEDGE THAT THE FEES REFLECT THIS ALLOCATION OF RISK.
NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE UK OR EU LAW.
We shall have no liability for any failure or delay caused by circumstances beyond our reasonable control, including acts of God, pandemic, war, terrorism, labour disputes, internet or power failures, cloud-provider outages, LLM-provider failures, telephony-carrier issues, or changes in law or regulation.
8. Indemnification
You agree to defend, indemnify, and hold harmless FCOMS UK CIC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your breach of these Terms or any representation or warranty;
- Your failure to obtain necessary consents or provide required notices for call recordings, monitoring, or AI interactions;
- Your violation of any third-party rights, telecommunications laws, data-protection laws, or marketing rules;
- Your configuration, scripts, knowledge base, prompts, or use of the Service (including any content or decisions based on AI outputs);
- Any claim by a caller or third party relating to the content of calls handled by the AI or your business practices; and
- Any data-protection or privacy claim arising from your processing instructions or failure to provide a lawful basis.
Continuous Indemnity: This indemnity is continuous and requires you to reimburse defence costs on demand.
9. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles.
Any dispute, controversy, or claim arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Amendments, Severability & Entire Agreement
- Changes to Terms: We reserve the right to update these Terms at any time. Material changes will be communicated via dashboard notification or email. Continued use of the Service after the changes take effect constitutes acceptance.
- Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
- Entire Agreement: These Terms (together with any Order Form or dashboard configuration) constitute the entire agreement between the parties and supersede all prior negotiations, representations, and agreements relating to their subject matter. You acknowledge that you have not relied on any representation not set out in these Terms.
- No Third-Party Rights: No person other than the parties has any right to enforce any term of these Terms under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
- Survival: Sections 5, 6, 7, 8, 9, and 10 (and any other provisions that by their nature should survive) shall survive termination or expiry of these Terms.
Legal Email: [email protected]
Corporate Entity: FCOMS UK CIC, 2nd Floor, 309 High St, West Bromwich B70 8LX, United Kingdom